SQLBI Remote Consulting Terms and Conditions

A. Overview

1. This service strives to address troubleshooting and specific design/formulas/performance issues of DAX expressions and Tabular semantic models.

B. Purchase Options

1. You can purchase individual hours or packages of prepaid hours.
2. Prepaid hours can be used within 2 years after purchase. Most customers purchase the 20-hour package and use it up in under a year.

C. Usage

1. You may use this time for both online and offline assistance.
2. The minimum time for a conference call is 1 hour.
3. The minimum time for offline assistance (e.g., by email) is 30 minutes.
4. Time used is rounded to the nearest 30 minutes.

D. Scheduling

1. Conference calls are usually scheduled 2 weeks in advance.
2. Earlier availability is possible but not guaranteed.

E. Monthly Time Limitation

1. We cannot guarantee more than 4 hours in a month.
2. Exceptions may be possible but are not guaranteed.

F. Scope of Service

1. Please note we do not provide full outsourcing to create complete projects or solutions.
2. The goal of this consulting service is to transfer knowledge to a development team while working on practical problems.

G. Contact

1. For any questions or concerns, please contact SQLBI at info@sqlbi.com.